Warranty

Parts and components: 30-day limited warranty

Individual parts and components we manufacture — cabinets, shelves, galleys, bed systems, panel kits, floor kits and other Timber-made parts, made-to-order items included — are warranted for thirty (30) days from the date they are delivered to you against defects in materials and workmanship.

• A part that arrives with a manufacturer defect is replaced at no cost.
• Missing parts or hardware are replaced at no cost.

Natural wood has flaws and variations in grain, color and texture, and the round patches used in manufacturing are part of the process; these are not manufacturer defects.

Full Ship Kits: 90-day limited warranty

A Full Ship Kit — a complete DIY conversion kit shipped to you — is warranted for ninety (90) days from the date it is delivered to you against defects in materials and workmanship, on everything Timber manufactures for the kit, made-to-order components included.

• A defect in anything we made for the kit is replaced at no cost.
• A missing part is replaced at no cost.

A Full Ship Kit is made to order for your van and is not returnable — no return window or restocking fee applies to it. This warranty is its protection.

The same note on natural wood applies: grain, color and texture variations and manufacturing patches are not manufacturer defects.

Timber Conversions: 1-year / 10,000-mile Craftsmanship Warranty

A Timber Conversion installed by our team carries a limited Craftsmanship Warranty for one (1) year or 10,000 miles, whichever comes first, from your warranty start date — the day your finished van is handed over to you.

What it covers

• Defects resulting from the workmanship performed by Timber in installing and assembling your conversion. A covered condition is repaired or the affected work replaced at no charge.

What it does not cover

• Appliances, electrical equipment, batteries, heaters, refrigerators, fans, plumbing equipment and other third-party components, which carry their manufacturers' warranties, subject to the manufacturer's terms.
• The vehicle itself and its manufacturer's parts.
• Damage or failure resulting from misuse, abuse, accidents, collisions, improper maintenance, unauthorized modifications or repairs, normal wear and tear, environmental conditions, freezing, water damage caused by failure to winterize the van, or use of the van or conversion outside its intended purpose.

First right to repair

Timber keeps the first right to repair its own work. Contact us before anyone else works on a covered part — work by a third party may void the warranty on that part.

Your point of contact

From the day your van is handed over, warranty and service questions about a Timber Conversion go to Titan Vans Service: service@titanvans.com · 303-975-6492 ext. 3. The Craftsmanship Warranty you accepted with your build agreement is on file; this page is a summary of it.

How to make a claim

Parts, components and Full Ship Kits

1. Email orders@timbervankits.com or call 720-282-5075 (Monday to Friday, 8:00 AM to 4:00 PM Mountain Time).
2. Include your order number, a description of the condition and photos. For a part that arrived damaged, include photos of the packaging too.
3. We confirm coverage and the remedy — repair, replacement parts or a replacement — and tell you what happens next. Replacement parts are made to order and ship on our standard lead times.

Shipping damage is a carrier claim and has its own clock: refuse a visibly damaged package, inspect the contents while the driver is present, and report concealed damage within 5 days of delivery.

Timber Conversions

1. Contact Titan Vans Service at service@titanvans.com or 303-975-6492 ext. 3.
2. Tell us what you are seeing, your order number and roughly how many miles you have driven since delivery.
3. We evaluate the condition, confirm whether it is covered and schedule the repair.