FAQs

Do your DIY products work with short roofs or medium roofs?

No, currently our products are only intended for high roof variants.

Do you work with vans other than Sprinter, Transit, or Promaster?

Currently we only work with Sprinter, Transit and Promasters.

Does TIMBER do any custom work?

We currently offer the TIMBER Conversion with a few upgrade options. If you would like custom work feel free to visit our sister companies site: Titanvans.com

What is the wait time for a TIMBER Conversion?

The current wait time is 2 months from the date of deposit.

How long does the TIMBER Conversion take to complete?

Current build times are estimated at 3-4 weeks.

Do your structural assemblies come with Pre-Drilled holes?

Yes, but they may not line up with pre-drilled holes in the van. You may still need to drill holes to secure the structural.

Where should I place my first L-Track? What is the distance from the OEM metal wall? 

On center 7.25” from the wall to the first track and 25.25” to the center of the second placement. 

How long will it take for my order to arrive?

Due to the complexity of some orders, your order may not be fully “in-stock” and ready to ship on the day of your order. Please allow up to a week to manufacture. Shipping times will vary depending on your location and the shipping options you chose at checkout. 

What is your return/exchange policy?

We offer returns or exchanges within 30 days of receiving your order. If you would like to initiate a change in your order, please click the button below to read our Return & Exchange Policy, and follow the instructions provided.

Return & Exchange Policy

My item arrived damaged. What do I do?

If the item arrives visually damaged, please document (take photos) and refuse the package immediately. If you open the package, and there is a manufacturer defect or missing parts, contact us, and we will replace these items at no cost. Note: Natural wood has flaws and variations; these are not considered manufacturer defects.